Capabilities

SALES PERFORMANCE SOLUTIONS
Whether you need to retain customers, train your sales force on a new product, or improve the performance of your sales reps, we can consult with you to develop strategies and solutions that will work with your organization.

E-LEARNING SOLUTIONS
Depending on the need, we design anything from learning-based games and simulations to fully-developed e-learning courses and on-line assessments.

CLASSROOM TRAINING SOLUTIONS
Our designers have facilitation expertise which helps them to design truly interactive and effective training solutions that will result in measurable performance improvements.

BLENDED SOLUTIONS
And when the solution calls for a blended approach, our award-winning team uses the best learning options available.

OTHER SOLUTIONS AND SERVICES
Webinars, Podcasts, Electronic Performance Support Systems, Job Aids, Reference Materials, Train-the-Trainer, Distance Learning Environments, Performance Consulting, and Project Management.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPROVE SALES PERFORMANCE WITH

GILLESPIE ASSOCIATES

At Gillespie, our clients come first. It’s critical to us that our training really makes an impact within our clients’ organizations — we want this training to make a top-line difference. So we always begin with a thorough understanding of your business needs. Sometimes the issues you’re facing aren’t about employee knowledge or skills — and if that’s the case, we say so. But when they are, this understanding helps us tailor our training design exclusively around solving client issues. That kind of collaboration and focus makes training succeed on the job, where it counts.
 

How did Gillespie Increase Customer Retention by 30%?

In 2007, a Fortune 500 Telecommunications Company came to us, seeking for help to improve its customer retention to better meet corporate goals. To achieve this, a shift in thinking and employee behavior was needed. The common practice to retain a customer was to offer the most current promotion and compete on price. This was an unsustainable approach. Even if the customer was retained for a given period of time, the underlying cause for the intent to cancel service was not addressed, and a request to terminate service was often made a few months later... ...

>> Read more about "Retaining Customers Through Difficult Times"

Case Studies by Industry

Entertainment
Kodak Sales Training: Ready for its Closeup thanks to Gillespie

Telecommunications
Moving from a Service to a Sales Culture

Manufacturing Support
Can You Measure Organization Development? Xerox can.

Electronics
Training Reduces Warranty Claims and Installation Errors

Manufacturing/Enterprise Resource Planning
Enterprise-wide Change Calls for Enterprise-wide Training