At its heart, good communication is about getting the right people together at the right time to discuss the right topics. We found examples of this while helping a client potentially save billions of dollars. Read more to see what that experience taught us about communication.Read More
A colleague expressed it well: she knew how to teach technical tasks, like how to add a user account, but she doesn’t believe it’s possible to teach soft, squishy skills, like how to lead. As the creator and facilitator of our leadership development program, Gillespie Nimble, I’m going to shock you and say that I agree 100%.
And that’s why I’m a facilitator, not a teacher or instructor.Read More
Loneliness is linked to poor mental and physical health, lack of sleep, and weak social skills. Together those mean higher incidents of absenteeism, lack of productivity, and decreased focus on the job. As a manager, what can you do to decrease loneliness?Read More
Sometimes feedback is hard to take. In this post, I share four tips I tell new managers in our coaching sessions:
- Remember that there’s a reason you were selected for this position.
- Be honest with yourself about how you’re feeling at the moment.
- Look at the feedback from a distance.
- Acknowledge what you need to acknowledge.
Talking costs nothing, doesn’t trigger sensitivities to fragrance, and could actually solve the problem, instead of coating it in floral scent. However, it’s a lot harder to raise a sensitive issue than it is to spray an air freshener. As a new or seasoned manager, you’re going to face lots of difficult conversations. So, how do you address sensitive and difficult conversations with your direct reports? Let’s look at the technique we explore in Gillespie Nimble.Read More
“You are hired for your technical skills and fired for your lack of interpersonal skills.” Over the years, I’ve seen the truth of this play out time and again.
With that in mind, an article in Chief Learning Officer magazine recently caught my eye. It posed the question: Are MBAs still a valuable development tool?Read More
First-time managers face a range of challenges—complicated dynamics with their colleagues, managing friends, establishing credibility, and sometimes, managing older or more experienced peers. In Gillespie’s work with new managers, we see one challenge again and again: triangulation. Triangulation happens when a new manager is faced with an uncomfortable situation and complains about it to a friend or ally, rather than talking to the source of the problem. This issue is prevalent throughout organizations and damaging to teams.Read More