The concept of the last mile doesn’t just apply to supply chains. We find ourselves in that last mile every day, especially as managers. An essential component of our job is to deliver: we give information and directives to our teams; updates and strategies to our leaders; reassurance and satisfaction to our clients. Good performance earns us breathing room to address the rest of our tasks. Bad performance can create havoc.
Read moreCan I Teach Someone how to Be a Leader?
A colleague expressed it well: she knew how to teach technical tasks, like how to add a user account, but she doesn’t believe it’s possible to teach soft, squishy skills, like how to lead. As the creator and facilitator of our leadership development program, Gillespie Nimble, I’m going to shock you and say that I agree 100%.
And that’s why I’m a facilitator, not a teacher or instructor.
Read more