EXPECT PERFORMANCE
The message to the client from the government audit was clear: Train your employees in your discrimination complaint handling procedures.
The message from the client to our training department was equally clear: Post an overview of the procedure on the LMS for our employees to read, nothing fancy. Then we can document we’ve met the government requirements.
So what did our “training” solution look like?
Read moreSay you've identified a performance issue, analyzed the underlying causes of the gap, and developed a training program to address the gap. You've launched a pilot of the program that was met with a great response from the participants. After the program, you observe the pilot participants' behavior on the job and talk to their managers. The unanimous response is that your program changed their behavior for the better. Sound like a successful program, right? And it is. It just may not spell a success for the business.
Read moreAs a small business owner, part of my responsibilities include business development, a.k.a. sales and marketing. I love the marketing part; it’s creative, spontaneous, and fun. I hate the sales part. It means calling people I haven’t talked to in a while, rekindling relationships I let slip, and worse – cold calling!
Read moreI always thought of coaching as a noble endeavor; selling, not so much.
However, it turns out they have a lot in common. A while back I completed a comprehensive six-month coaching program with a leading international coaching certification organization. It was a wonderful experience that gave me an entirely new set of skills, and an appreciation for my fellow human beings. I was anxious to apply these skills, but my thinking was somewhat limited. I figured that there was coaching and then there was my other job – leading a professional services business. Sure, I might be able to do a better job with my own employees, but my coaching skills would be reserved for my coaching clients.
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