How a Successful Training Program can Fail Your Company

Say you've identified a performance issue, analyzed the underlying causes of the gap, and developed a training program to address the gap. You've launched a pilot of the program that was met with a great response from the participants. After the program, you observe the pilot participants' behavior on the job and talk to their managers. The unanimous response is that your program changed their behavior for the better. Sound like a successful program, right? And it is. It just may not spell a success for the business.

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