The training manager described multiple interactions between the field reps and the customer. I immediately saw the connection between training engineers in customer relationship building and the business goal of increasing sales. Unfortunately, the training manager did not make that connection.Read More
Two years ago, John enlisted our help to redesign a series of existing courses, which he recently described as “still the most interactive and engaging courses in the catalog.” But that was just the beginning of the relationship between this client and Gillespie Associates.Read More
When you hired a training development vendor, you thought you asked all the right questions: What delivery methods do they offer? What is their experience? Can they meet our needs on time and on budget? What do my colleagues say about them?
The vendor delivered content and experiences beyond your expectations, and the participants loved it. Employees and managers alike responded with glowing feedback.
A few months later, you approached the C-suite with a request for more funds for another round of this well-received training.
And the answer came back: a resounding “no.”Read More